FAQs












  • Reboot your computer. Ensure your machine shuts down all the way, then turn it back on.
  • Ensure everything is powered ON and connected properly. 
  • Gather some information on your computer such as:
    • Is this a School computer or your own personal one?
    • What operating system are you using? 
    • What browser are you using if applicable? Internet Explorer/Safari/Chrome/Firefox/Other?
    • When did the problem begin and were any changes applied to your system(s) immediately prior?
  • What is the exact error message if there is one? Please write this down or capture it in a screenshot is possible.
  • Most importantly you need to be in front of the computer (with the issue) when you call.